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Warranty and Satisfaction Guarantee of Best Medical Direct

Warranty Statement

Every product on comes with a manufacturers warranty. In addition, we also provide a satisfaction guarantee for all sales made on our website. Placing an order on Best Medical Direct indicates your understanding and acceptance of the manufacturer warranty for the product you purchase.


Manufacturer Warranty
Most of the products found on come with a manufacturers warranty. Such brands as Contec, Choicmmed, Bestman, Edan, Sunmind, as well as most other products sold here have a standard 12-month warranty that cover normal product usage. Within this time period if the product stops working then you will be able to get a brand new replacement product free of charge. This kind of product warranty covers one way shipping. This means that you will need to ship the product back to us so we can give it to the factory to exchange it for a new one. We will cover the shipping cost of shipping the product back to you, but you need to afford this shipping cost from yourself to our warehouse.


Satisfaction Guarantee
All purchases made at are covered by our satisfaction guarantee (minus some restrictions**). During the first 90 days of ownership we will allow the return or exchange of any product found not to meet your requirements. This covers all products unless otherwise stated on the item description. 


Products Made by Best Medical Direct, Global Care Market, FamilyDoc and HealthyLife
Products made directly by our company or through a contract manufacturer are covered directly by Best Medical Direct. This kind of warranty is for 12-months and is a full warranty that covers the operation of the product, battery and accessories. This warranty covers all products under our "house" brands of BMD, GCM, FamilyDoc and HealthyLife.


Exclusions to These Policies
Some products are not covered with a manufacturer warranty and are also not included in our satisfaction guarantee. In particular, any disposable medical supplies such as gloves and masks are not covered due to hygenic concerns. Gels, soaps and cosmetics products are not covered due to safety concerns. In addition, products such as baby socks, bibs and blankets which may not come with a manufacturer warranty are instead covered by the Best Medical Direct satisfaction guarantee.

Please note that any physical damage or modifications of a product (accidently or deliberate) will automatically void its warranty.


Do you have questions about a product warranty or our satisfaction guarantee? The please email us at

Disclaimer and Limitation of Liability for Products
You agree that the sole and exclusive maximum liability to Best Medical Direct arising from any product sold on its website shall be the price of the product ordered. In no event shall be liable for special, indirect or consequential damages related to a product sold by the company.