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Company Policy Overview

Terms and Conditions of Sale



The use of this site is governed by this company policy document, which includes the terms and conditions as set forth below. Placing your order with Best Medical Direct indicates your acceptance of these terms and conditions.


Product Pricing and Billing

Best Medical Direct is fully responsible for all prices posted on the website and will honor all sales made, absent any outside influence (bug caused by software, web server error, etc). We are not responsible for inaccurate order information (payment details, shipping address, delivery method) provided by the customer. You, the customer, will be responsible for checking the accuracy of your order information before submitting the order to us. Once charged, orders cannot be modified or cancelled after the parcel has shipped out from our warehouse.


Returns and Exchanges

Purchases made at are covered by a 30-day return policy and 365-day exchange policy. During the 30-day return policy, customers are eligible for a refund or replacement for any purchases made on the website (unless otherwise stated on the item description). After 30 days, customers are eligible for a replacement under our 365-day exchange policy and product warranty. If no replacement is available, an exchange for a comparable model and/or store credit will be issued. Please note that any modifications made to a product will automatically void the return and exchange policy and product warranty.


Product Descriptions and Pictures

Best Medical Direct makes every effort to ensure that the information contained on this site, including product specifications, function descriptions and pictures are accurate at the time they are placed onto the website.  We make every effort to update information whenever a material change is made to a product and we appreciate any feedback from our customers on product details that they feel are not properly reflected in the listed specifications for any item on the website.

We make not claim to the accuracy of postings made on product reviews. We do reserve the right to respond to any reviews we feel are inaccurate or factually incorrect. If we do so, there will be an "editors note" shown on the post.

At we make every effort to ensure that the information contained on this site is accurate at the time it is input onto the website. However, we are reserve the right to cancel any orders made on products that contain outdated information. Best Medical Direct shall have the right to refuse or cancel and refund any order where the original product is not readily available.


Copyright and Trademark Notice

All materials appearing on, including the logo, text, graphics, and icons and design are the sole property of, all rights reserved. No materials from this site may be copied, reproduced, modified, uploaded, posted, transmitted, or distributed in any form or by any means without prior permission. Any unauthorized use of the materials appearing on this site may violate trademark, copyright, and other applicable laws.


Disclaimer and Limitation of Liability for Products

You agree that the sole and exclusive maximum liability to Best Medical Direct arising from any product sold on its website shall be the price of the product ordered. In no event shall, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.



Who is BMD?

BMD is Best Medical Direct Company Ltd., a wholesale medical supply company founded in 2009 in Hong Kong (search HK company registry number here). We supply home use medical products such as Fetal Dopplers, Pulse Oximeters, TENS / EMS Devices, and disposable medical supplies such as gloves and masks to hospitals, universities, small businesses and home users around the world. You can reach us anytime on Skype or by email at